Return Policy
Thank you for shopping at Boorak. We strive to provide you with the highest quality products and exceptional customer service. However, we understand that occasionally, issues may arise, and you may need to return or exchange your purchase. This Return Policy outlines the terms and conditions for initiating returns, exchanges, and refund requests. Please read the following carefully:
1. Eligibility for Returns:
- To be eligible for a return or exchange, the item must be unused, undamaged, and in its original packaging.
- Certain products, such as personalized or perishable items, may not be eligible for returns. Please refer to the product description or contact our customer support team for clarification.
- The product is not listed under non-refundable or final sale items
2. Timeframe for Returns:
- You have 14 days from the date of delivery to initiate a return or exchange request.
- After this period, we regret that we cannot accept any returns or exchanges.
3. Return Process:
- To initiate a return, please log in to your account on our website and navigate to the “Order History” section.
- Select the specific order containing the item you wish to return, and click on the “Request Return” button.
- Provide a detailed reason for the return and, if possible, attach relevant images to support your request.
- Our customer support team will review your request within 48hours and respond with further instructions.
- Alternatively, if you made the purchase as a guest, please contact our customer support team at boorakmelbourne@gmail.com to initiate the return process.
4. Return Shipping:
- The customer is responsible for the cost of return shipping unless the return is due to a defect or an error on our part.
- We recommend using a trackable shipping method to ensure the safe and timely arrival of your returned item.
- In case of a defective product or shipping error, we may provide a prepaid shipping label or arrange for a pickup at no cost to you.
5. Inspection and Approval:
- Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1.
- If the item passes the inspection, we will process your refund or exchange within 7 days.
- If the return does not meet the eligibility criteria, we will contact you to discuss available options.
6. Refunds and Exchanges:
- For approved returns, refunds will be issued to the original payment method used during the purchase.
- Depending on your payment provider and financial institution, it may take 3-5 business days for the refund to reflect in your account.
- In the case of exchanges, we will ship the replacement item to you as soon as the return is approved.
7. Non-Returnable Items:
The following items are not eligible for return or exchange:
- Personalized, customized, or made-to-order items.
- Perishable goods, such as food or flowers.
- Gift cards and digital products.
- Items specified as non-returnable in their product descriptions
8. Damaged or Defective items:
- If your order arrives damaged or with any manufacturing defects, please contact us immediately with images of the damaged item.
- We will arrange for a return or replacement and cover any associated shipping costs.
9. Exchanges:
- At this time, we do not offer exchanges, if you wish to exchange an item, please follow the standard return process outlined above and then place a new order for the desired item.
10. Policy Updates:
- Boorak reserves the right to modify or update this Return Policy at any time without prior notice. However, any changes will not affect the returns process for orders placed before the policy update.
- Please review this police periodically to stay informed about any changes.